Privacy Policy
Innovus Pharma, a registered business entity under the laws of Albania, with NUIS (M11810034E) and located at Tirane, Kashar, Rruga “Pavaresia” , Kompleksi “2NK Group shpk” , Seksioni 1, Kati i pare, Kuota +4.55, distributor of pharmaceuticals, medical devices, cosmetic products, and dietary supplements, is committed to protecting your personal data and providing information on how we process the personal data you provide.
This Privacy Policy explains how Innovus Pharma collects, uses, stores, and shares personal data submitted voluntarily through electronic forms, reports, or documentation related to the use of our products, including adverse events or other special situations (“Adverse Effects”).
By providing your personal data to Innovus Pharma for the purposes described below, you consent to its collection, processing, storage, and sharing with authorized parties as required by applicable Albanian law.
1. Purpose and Legal Basis of Processing
Your personal data will be processed by Innovus Pharma for the purpose of fulfilling legal obligations related to pharmacovigilance, device vigilance, cosmetic product safety, or dietary supplement reporting. This includes:
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Identifying and evaluating Adverse Effects
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Monitoring the safety and effectiveness of products
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Reporting necessary information to regulatory authorities
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Ensuring safe use and favorable benefit-risk assessment of products
Providing your personal data is necessary for us to meet these obligations. Failure to provide this information may prevent us from fulfilling legal reporting requirements.
2. Categories of Personal Data Collected
We may collect the following personal data:
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Identification Data: Name or initials, date of birth or age
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Contact Data: Email address, phone number (landline or mobile)
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Other Data: Any information relevant to reported Adverse Effects
3. Methods of Processing
Personal data is processed using IT tools, manual methods, or online systems, in compliance with technical and organizational measures to ensure data security, according to applicable laws.
4. Who May Access Your Data
Your personal data may be accessed or shared with:
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Regulatory authorities (Albanian or foreign)
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Health oversight bodies, public administration, law enforcement, or judicial authorities
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Manufacturers or wholesale distributors supplying products to Innovus Pharma
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Professionals or companies appointed by Innovus Pharma to support specific activities
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IT service providers managing information systems and communications infrastructure
An updated list of recipients is available upon request at our registered address.
5. Duration of Data Retention
Personal data will be retained only for as long as necessary to fulfill the purpose of vigilance and reporting. Data will be pseudonymized and stored securely. After the retention period, data will be deleted or anonymized so that identification is no longer possible, even in combination with other databases.
6. Cookies and Website Usage Data
When you visit our website, we may automatically collect information via cookies or similar technologies to improve user experience and analyze site traffic.
Types of cookies used:
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Essential Cookies: Required for website functionality
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Analytics Cookies: Help understand user behavior and page interactions
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Functionality Cookies: Remember user preferences such as language
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Third-Party Cookies: Set by external services (e.g., Google Analytics)
By using our website, you consent to the use of cookies, unless disabled in your browser settings. You may manage or disable cookies at any time.
7. Rights of the Data Subject
You have the following rights regarding your personal data:
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Right to access your personal data
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Right to correct, block, or delete your personal data
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Right to restrict or object to the processing of your personal data
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Right to file a complaint if you believe your data has been processed unlawfully
8. Complaints to Authorities
If you believe your rights have not been respected or your requests have not been considered, you may file a complaint with the Commissioner for the Protection of Personal Data in Albania.